Cost efficient and high quality customer service with AI

Good customer service can make or break your business, but high-quality customer service generally comes at a high cost. That’s where AI-powered customer service tools can save the day.

Our AI-powered tools can dramatically improve the efficiency and quality of your customer service, while also keeping costs down. By using natural language processing (NPL) and machine learning algorithms, we can help you provide tailored, accurate, and timely responses to your customers.

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What are AI-powered customer service tools?

AI-powered customer service tools are software applications that use AI technologies such as machine learning, natural language processing (NLP), and speech recognition to supply automated responses and customized support to customers. These tools can automate everyday customer service tasks such as answering emails, offering chatbot support, transcribing voice messages, and more.

Our clients who love working with AI-powered tools

Helly Hansen

Helly Hansen boosted sales growth and increased online revenue by 45% after partnering with Vaimo for omnichannel commerce success.

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Selver

Learn more about Selver’s ecommerce journey success and the path to digital growth with Vaimo.

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BAUHAUS Sweden

Vaimo developed an omnichannel ecommerce solution for home improvement store BAUHAUS, including a B2B portal and a native app to support logistics.

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Our AI-powered customer service offering

We offer a range of AI-powered customer service tools that can help you streamline your customer service operations and improve the overall customer experience, including:

Chatbots: Our chatbots offer automated responses to common customer inquiries, reducing the workload for your customer service team.
Email replies: Our AI-powered email reply system provides personalized responses to customer emails based on a knowledge base.
Voice recognition and transcription: Our tools transcribe customer calls or voicemails and categorize feedback to identify common issues.
Sentiment analysis: Our AI-powered sentiment analysis tools automatically analyze customer feedback to identify their sentiment towards your product or service.
Personalization: Our tools analyze customer data to provide targeted recommendations and personalized responses.
Predictive analytics: Our tools evaluate historical data to predict customer behavior and anticipate their needs.
Visual recognition: Our AI-powered tools examine customer images or videos to identify issues with a product or service.

AI-powered tools in ecommerce whitepaper »

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Benefits of AI-powered customer service

Leveraging the power of AI customer service tools brings many benefits, including:

Improved efficiency: AI-powered tools manage routine tasks, which allows your customer service team to focus on more complex issues.
Reduced costs: Automating customer service tasks saves you money on staffing costs and improve the bottom line.
Increased accuracy: AI-powered tools provide highly accurate responses to customer inquiries, which reduces the risk of human error.
Better customer satisfaction: By providing customized and timely support, AI-powered tools improve customer satisfaction and loyalty.

AI in Ecommerce: Use Cases »

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How it works

Our AI-powered customer service offering is easy to implement and integrate with your existing customer service systems. We work closely with you to understand your needs and customize our tools to meet your specific requirements. We also provide ongoing support to ensure that your AI-powered customer service operations run smoothly.

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How AI tools can improve phone-based customer service

Voice recognition

AI-powered voice recognition tools can transcribe customer calls and categorize feedback to identify common issues. This can help customer service agents quickly identify the issue and provide a solution, reducing the overall call time and improving the customer experience.

Sentiment analysis

AI-powered sentiment analysis tools can analyze the tone and emotions expressed by customers during phone calls, helping agents gauge the customer’s mood and adjust their approach accordingly. This can help agents de-escalate tense situations and provide a more personalized customer experience.

Virtual agents

AI-powered virtual agents, such as chatbots, can be used to handle common customer service inquiries over the phone. This can free up human agents to handle more complex issues, reducing wait times and improving overall efficiency.

Personalization

AI-powered tools can analyze customer data to provide targeted recommendations and personalized responses during phone conversations. This can help agents quickly identify the customer’s needs and provide tailored solutions, improving customer satisfaction and loyalty.

Predictive analysis

AI-powered predictive analytics tools can analyze historical data to predict customer behavior and anticipate their needs during phone calls. This can help agents proactively address issues and provide a better overall customer experience.

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Zendesk & AI-powered tools

We work with Zendesk to bring you AI-powered customer service. A few highlights from Zendesk include:

Answer bot: This AI-powered chatbot can automatically answer common customer inquiries, freeing up human agents to handle more complex issues.
Content cues: This feature uses machine learning algorithms to analyze support ticket content and suggest relevant knowledge base articles to agents, helping them resolve issues more quickly.
Satisfaction prediction: This feature uses natural language processing (NLP) to analyze customer feedback and predict customer satisfaction levels, allowing agents to proactively address potential issues.
Explore: This feature leverages machine learning algorithms to analyze customer data and provide insights into customer behavior, helping businesses identify trends and improve their customer service strategies.
Agent workspace: This functionality utilizes AI to provide agents with relevant customer information and suggested responses during customer interactions, improving efficiency and accuracy.

Explore Zendesk »

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Are you ready to harness the power of AI in your customer service?

Don’t spend more time, effort, and resources then you have to on customer service. Leverage the power of AI tools to make customer service a better experience for your team and your customers.

AI-powered customer service tools are right for you if the following describes your business goals:

You’re interested in improving your customer service
You’d like to keep costs low
You’d like to increase efficiency in your customer service team
You’d like to boost the overall customer experience
You’d like to future-proof your customer service offering
You’d like to increase the accuracy of your responses to customers
You’d like to help your customer service team resolve issues quicker

Our AI-powered tools are an excellent choice for companies that want to create a better experience for their customer service team and their customers.

Talk to our experts today »

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Meet our partner

The field of ecommerce is constantly evolving. At Vaimo, we stay at the forefront of technical developments and continuously bring on new tools and skills as needed.

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AI-powered customer service

Cost efficient and high quality customer service with AI

What are AI-powered customer service tools?

Our clients who love working with AI-powered tools

Helly Hansen

Selver

BAUHAUS Sweden