Vaimo
Mountain landscape purple
Services > Support services

Support services

Our support services is your one-stop destination for all your ecommerce support needs. We understand that running a successful online business requires more than just great products and a user-friendly website. It also demands reliable support and assistance to address any challenges or issues that may arise along the way.

Whether you’re looking for technical support, troubleshooting assistance, or guidance on optimizing your ecommerce operations, our dedicated team of experts is here to help. With our comprehensive range of support services, you can count on us to provide timely and effective solutions, allowing you to focus on growing your business with confidence.

Talk to us today »

Support services areas

Support services for your business

Before you can offer a great experience to your customers, your business needs to run seamlessly, smoothly, and lightly. That’s why many of our clients choose our support services.

While your sales depend on your website and applications running frictionlessly, you also must tend to your core business. By partnering with Vaimo for your support services, you ensure that experienced specialists help your teams thrive in their everyday tasks.

We are an experienced Zendesk partner specializing in implementation, integration, and providing full services around the platform.

 

More about Zendesk »

Two men working behind a laptop and discussing business

Our work

  • ethias mascot on an orange background

    Ethias

    Vaimo began supporting Ethias with their Adobe Analytics implementation in 2015 and has driven their growth and analytics development.

    View project
  • Beige bed with white bedsheets

    Swiss Sense

    Customer spotlight: Swiss Sense shares their experience transitioning to a headless CMS and partnering with Vaimo. Read more about their journey here.

    View project

  • Calex

    How did Calex go from scattered product information to a centralized data hub? Our case study takes you behind the scenes of our PIM project.

    View project

Service level management

With our service level management service, we empower your organization to optimize performance, ensure accountability, and drive customer satisfaction.

We prioritize ongoing performance measurement and continuous improvement. Our goal is to ensure that your organization consistently meets and exceeds the defined service levels, enhancing customer satisfaction and loyalty.

Service level management »

African muslim business woman wearing a green hijab using mobile phone while working on laptop computer in relaxation area at modern open plan startup office.

Support as a service

With our team of skilled support professionals, we provide round-the-clock assistance, ensuring prompt response times and efficient resolution of issues. Whether it’s technical support, troubleshooting, or general inquiries, we are dedicated to delivering top-notch support that exceeds customer expectations.

Support as a service »

Smiling woman wearing headphones at work.

Customer service solutions

Vaimo’s customer service solutions are the complete solution to help you build an in-house service or support organization. We customize your customer service solutions to meet your specific requirements. Whether you need advanced ticketing systems, automated workflows, or AI-powered chatbots, we guide you in the right direction, recommending the products and services that will enhance your customer service capabilities.

Customer service solutions »

Muslim woman working at a cafe and using laptop computer. Female in hijab drinking coffee and looking at laptop in table at restaurant.

Cloud platform monitoring service

We continuously monitor your cloud platforms to track performance metrics, identify bottlenecks, and proactively detect potential issues. We provide real-time alerts and notifications, enabling you to take immediate action and minimize downtime.

Achieve optimal performance, minimize downtime, and maximize the value of your cloud investments. Together, let’s elevate your cloud platforms to new heights of reliability and efficiency.

Cloud platform monitoring service »

Hand poised over a laptop keyboard

AI-powered customer service

Our team of AI specialists and customer service experts works closely with you to design a customized AI strategy tailored to your business. We integrate AI technologies seamlessly into your existing systems, ensuring a smooth transition and minimal disruption.

With our AI-powered customer service, you can enhance scalability, reduce support costs, and improve resolution times. By automating routine inquiries and empowering your support team with AI-driven insights, you can focus on delivering exceptional experiences to your customers.

AI-powered customer service »

abstract image of people in the lobby of a modern art center with a blurred background

The benefits of support services at Vaimo

We provide reliable internal support for your teams, processes, and applications

We work with ticketing, Service Level Agreements, 24/7 reporting, and training.

We build and develop your customer support solution and help you manage the processes.

We train your employees and provide 24/7 support to them.

Enjoy improved platform uptime and reliability.

We ensure consistency and predictability via our support services.

We work with preventative and proactive monitoring.

You can rely on our quick query resolution by our experienced team of specialists.

We ensure the impact of system outages is minimized.

Two young businesswomen sitting at a table in a modern office working on a laptop and going over paperwork.

A better experience with support services

Our support services are a cost-effective solution for your need for 24/7 support. Increase your employee satisfaction with a supported, well-trained team that trickles into increased customer satisfaction.

Contact Your Local Support Team »

Image of people supporting one another at Vaimo.

Choose an experienced partner for your digital transformation

Helping businesses adopt new technologies is what we do at Vaimo. With extensive experience from hundreds of projects, we have developed the methodologies, frameworks, and accelerators that work – across technology, processes, and organizational capabilities.

Image of snow covered mountains.

Trusted by

Hello!

Choose your site: